Terms of Service

Important: these Terms contain a binding dispute-resolution clause (section 18), an age requirement of 18, and rules on virtual items that have no cash value (section 8). Please read them.

1. Who we are and what these Terms cover

QeepX is a live social platform (audio and video rooms, gifts, games, collectible cards, messaging) operated by VersaForge LLP ("QeepX", "we", "us"), No. 70E, SK Tower, VG Panneer Das Town I, Reddiyarpatti, Tirunelveli 627007, Tamil Nadu, India. These Terms are a binding agreement between you and VersaForge LLP and cover the QeepX app, the website qeepx.com and every feature we offer through them (the "Services"). The Privacy Policy, Virtual Items Policy, Creator & Partner Terms, Community Guidelines, Refund Policy and Copyright Policy are part of these Terms. By creating an account or using the Services you accept all of them. If you do not agree, do not use QeepX.

2. Eligibility

• You must be at least 18 years old and able to enter a binding contract. Anyone under 18 may not register, watch, broadcast, sit on a mic seat, chat, gift or buy.
• You must be a natural person using your own identity and located where use of the Services is lawful. Accounts registered by bots, on behalf of others, or from places where the Services are prohibited are void.
• We may ask for proof of age or identity at any time and will remove accounts that fail or refuse verification.

3. Your account

• One account per person. Multiple accounts, shared accounts, sold or transferred accounts are not allowed and may all be closed.
• Keep your password and any sign-in codes secret. Everything done through your account is your responsibility, whether or not you authorised it, until you tell us at [email protected] that the account is compromised.
• Give us accurate information and keep it current. We may verify your name, age, address and payment methods with documents, and may use third-party identity and age-verification services for that.
• Usernames and profile content that impersonate others, contain hate, sexual or illegal material, or infringe trademarks may be changed or removed.
• Staff accounts use two-factor sign-in. We never ask for your password by chat, phone or email.

4. Licence to use the Services

Subject to these Terms we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app and website for their intended purpose. You may not copy, modify, reverse-engineer, scrape, automate, resell, frame, or interfere with the Services, nor circumvent any security or access control. All software, designs, trademarks, 3D gift models, animations, sounds and other materials belong to VersaForge LLP or its licensors; nothing in these Terms transfers them to you. Feedback you send us may be used freely without obligation.

5. Your content and the licence you give us

• You own what you create (streams, video, audio, photos, posts, comments, profile). You are fully responsible for it and confirm you have every right needed to publish it, that it does not infringe anyone's rights or privacy, and that it is not unlawful.
• To run the Services you grant VersaForge LLP a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, adapt, publish, transmit, display, perform and distribute your content and your name, voice and likeness as they appear in it, in any media, for operating, promoting and improving the Services. The licence for public content ends when you delete it, except where it has been shared by others, is needed for legal or safety reasons, or appears in our own promotional material made while it was public.
• Live rooms may be recorded by us for safety review and by other users; do not share anything you would not want kept.
• We may remove, restrict or refuse any content at our discretion and without notice.

6. Prohibited content and conduct

The full list is in the Community Guidelines. In short you must never: post or stream sexual content, nudity or sexual solicitation; exploit, endanger or sexualise minors in any way (zero tolerance, reported to authorities); harass, threaten, bully, stalk or dox anyone; attack people for race, religion, nationality, caste, disability, sex, sexual orientation or gender identity; promote violence, terrorism, self-harm, drugs or weapons; spread scams, phishing, malware, spam or dangerous misinformation; infringe copyrights or trademarks; gamble for money or promote gambling; solicit or accept payments, tips or subscriptions outside QeepX (PayPal, UPI, bank transfer, crypto, other apps) in exchange for content or attention; share links, handles or QR codes to adult or off-platform paid services; use multiple accounts, bots, emulators, macros or hacks; farm, launder or trade virtual items; or interfere with other people's use of the Services.

7. Moderation, reports, appeals

• We moderate with automated tools and human review. Every room has a report button; every profile, post and message can be reported. Reports are reviewed by trained staff and we may warn, remove content, restrict features, mute, suspend or permanently close accounts depending on severity and history.
• You can appeal a moderation decision within six months by writing to [email protected] from your account email with the reason. Appeals are reviewed by a human who was not involved in the first decision.
• We cooperate with law enforcement and courts and may disclose account information when legally required or to protect people from serious harm.
• Abusing the report system (mass false reports, harassment through reports) is itself a violation.

8. Virtual items, currencies and games

QeepX uses QP (Pyrite), bought with money or received as a bonus; Citrine, credited to a creator when they receive a gift; and Jade, a free activity currency. Gifts, VIP, FrndZoo cards, Lucky 777 spins and all other virtual items are licensed to you for use inside QeepX only. They are not money, property, securities or an investment, have no cash value, cannot be transferred, sold or exchanged outside the Services, and can be modified or withdrawn by us. Details, including the conditions under which creators may convert Citrine, are in the Virtual Items Policy and the Creator & Partner Terms.

9. Purchases and billing

• Prices are shown before you pay and include applicable taxes unless stated otherwise. Payments are processed by our payment partners (card, wallet and local methods); we do not store card numbers.
• QP is credited when the payment partner confirms the payment. Reversed, disputed or fraudulent payments are reversed in full: the QP is removed, any gifts sent with it are reversed and the Citrine they created is reclaimed, and the account is closed.
• Purchases through app stores follow that store's terms. Refunds are described in the Refund Policy.

10. Partner programmes

Hosts, agencies, resellers and distributors are bound by the Creator & Partner Terms in addition to these Terms. Partner status is granted by application, can be withdrawn at any time, and never creates an employment, agency or partnership relationship with VersaForge LLP.

11. Advertising

Advertisers who use GAIA ads pay in QP, must own the rights to their creative, must not advertise prohibited goods or services, and accept that campaigns are reviewed and may be rejected or stopped without refund of spent budget.

12. Third-party services

The Services include technology and services from third parties (real-time video, payment processors, Google sign-in, app stores, map and push providers). Their terms apply to your use of them. Links to other sites are provided as a convenience; we are not responsible for them.

13. Termination

• You may close your account at any time from Settings or through account deletion. Unused QP is not refunded on voluntary closure except where the Refund Policy or law says otherwise; Citrine that is eligible for payout can be requested before closure.
• We may suspend or close your account, with or without notice, for breach of these Terms, suspected fraud or money laundering, legal requirement, a chargeback, or prolonged inactivity. On closure for breach, virtual items and unpaid Citrine are forfeited to the extent permitted by law.
• Sections that by their nature should survive (licences to content, disclaimers, liability, disputes) survive termination.

14. Changes to the Services and these Terms

We may change, add or remove features, prices, exchange rates and virtual items at any time. We may update these Terms; material changes are announced in the app or by email at least 7 days before they apply, unless the change is required by law or for safety. Continued use after the effective date is acceptance. If you disagree, stop using the Services and close your account.

15. Disclaimers

The Services are provided "as is" and "as available". Live content is created by users and does not represent our views; we do not guarantee its accuracy, safety or legality. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a purpose, non-infringement and uninterrupted or error-free operation. Nothing in these Terms limits rights that consumer law gives you and that cannot be waived.

16. Limitation of liability

To the fullest extent permitted by law, VersaForge LLP and its members, staff, partners and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, data, goodwill or virtual items, or for any conduct or content of other users. Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or US$100. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

17. Indemnity

You will defend, indemnify and hold harmless VersaForge LLP and its members, staff and partners from claims, losses and costs (including reasonable legal fees) arising from your content, your use of the Services, or your breach of these Terms or of any law or third-party right.

18. Governing law and disputes

• These Terms are governed by the laws of India, without regard to conflict-of-law rules, except where mandatory consumer law of your country of residence gives you more protection.
• Before starting any proceeding you agree to write to [email protected] and give us 30 days to resolve the matter informally.
• Any dispute not resolved informally will be settled by binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator seated in Tirunelveli, Tamil Nadu, in English, unless the law of your residence requires courts or another forum. Claims may only be brought individually; class or representative actions are waived where such a waiver is permitted.
• Either party may seek injunctive relief in any competent court to protect intellectual property or prevent unauthorised access.

19. General

These Terms are the entire agreement between you and VersaForge LLP about the Services. If a clause is unenforceable the rest remains in force. We may assign these Terms to an affiliate or successor; you may not assign them. Our failure to enforce a clause is not a waiver. Notices to you may be given in the app, by email to your account address, or on qeepx.com. Contact: [email protected].