Shipping & Delivery Policy
QeepX sells digital items only · QeepX Points (QP), gifts, VIP memberships, event tickets and other virtual items used inside the QeepX app and website. No physical goods are sold or shipped.
How delivery works
- Instant electronic delivery. When your payment is confirmed by our payment partner, the purchased QP (or other virtual item) is added to your QeepX wallet/account automatically and immediately · usually within a few seconds.
- There is no shipping address, courier, shipping fee or delivery time because nothing is physically shipped.
- Your purchase and the resulting balance are visible in the app under Wallet, and a receipt reference is shown on the success screen and kept in your transaction history.
If an item is not delivered
- If your payment succeeded but the QP did not appear within a few minutes, it is credited automatically once our system reconciles with the payment partner. If it still does not appear, contact us and we will resolve it · see the Contact Us page.
- Failed or cancelled payments are not charged; if a charge was taken without delivery, it is handled under our Cancellation & Refund Policy.
For any question about a purchase or delivery, reach us through Contact Us.