Refund & Cancellation Policy

1. QP purchases

• QP that has not been spent can be refunded on request within 14 days of purchase, minus payment-provider fees, to the original payment method. Write to [email protected] from your account email with the order number. Refunds are not available where the account is suspended, where we suspect abuse of refunds, or where refunding would facilitate money laundering.
• QP that has been spent on gifts, cards, VIP, spins, boosts or ads is not refundable, because the item has been delivered and, for gifts, the creator has been credited.
• Purchases through Google Play or the App Store are refunded by that store under its rules.

2. Gifts, VIP, cards, spins, ads

These are delivered instantly and are final. VIP memberships run to the end of their term and do not renew automatically. FrndZoo cards can be sold back into the market at the current price but not refunded. Ad budget already spent on impressions is not refundable; unspent budget of a rejected or cancelled campaign returns to your QP wallet.

3. Errors and reversed payments

If a technical error charged you without crediting QP, we credit it or refund within 7 days of confirming the error. If your payment is reversed or disputed with your bank, the QP and everything bought with it are reversed and the account is closed; tell us first at [email protected] and we will sort out genuine mistakes without a chargeback.

4. Creator payouts

A payout request can be cancelled until it is marked paid; the Citrine returns to your wallet. Paid payouts cannot be reversed by us.

5. Statutory rights

Nothing here limits rights that consumer law in your country gives you and that cannot be waived.